Frequently Asked Questions
Everything you need to know about shopping for your home at Hart Stores.
What are your standard shipping rates and delivery times?
We offer flat-rate shipping across the country. Standard delivery typically takes 3-7 business days, while larger furniture items may require 10-14 days for specialized handling.
What is the return policy for home decor and furniture?
You can return most items within 30 days of delivery. Items must be in their original packaging and unused condition. Please note that custom furniture and final sale items are non-returnable.
Does Hart Stores offer assembly services for furniture?
Most of our furniture is designed for easy home assembly with included tools. For select metropolitan areas, we offer professional assembly services at an additional fee during checkout.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.
Are your products covered by a warranty?
Yes, all Hart Stores products come with a standard 1-year limited warranty against manufacturing defects. Some premium furniture collections may include extended manufacturer warranties.